Payment Methods
We accept the following payment methods:
Payment must be made in full at the time of ordering. Orders will not be processed until payment has been received.
Postage and Freight
All orders are sent via Australia Post, registered mail. Postage costs a flat rate of $14 ex. GST for orders under 3kg to anywhere in Australia. International customers will be contacted to finalise shipping details.
All prices exclude GST, postage and handling.
If you wish to arrange for express delivery via courier, please contact us by e-mail or telephone to make these arrangements.
In Australia, shipping is $10 ex gst
for up to 5kg.
One Freeze-Framer weighs 250 grams.
Delivery Time
All customers in capital cities should allow a minimum of 7 working days from our receipt of your order for delivery of their order.
Deliveries to other locations, especially in the Northern Territory, WA and Queensland, should allow at least one extra working day.
Pricing and Goods and Services Tax (GST)
All prices are provided in Australian dollars (AUD). The listed prices exclude GST, postage (via Australia Post, registered mail) and handling.
We exclude the 10% GST in all prices shown on the website or in published material. Following a purchase, a customer will be provided with an invoice on which the tax component will be separately detailed.
All organisations that have registered with the Australian Taxation Office, and have an ABN, are entitled to apply for reimbursement from the ATO.
Returns, refunds and credits
All customers seeking to return products for any reason should apply to us for approval to return. This may be done by phone, fax or email. Goods returned without prior written approval from us may not be credited. Contact Us for a returns form.
Where we have sent incorrect, duplicated, damaged or faulty products, we will gladly accept the return at our expense, via a nominated courier, and refund the full invoiced price. Such requests should be notified to us as soon as possible after detection, so that the problem can be fixed.
Where the customer has ordered the incorrect material or has changed their mind, it may be returned at the customer's expense and, on receipt in a condition suitable for resale, a credit or refund will be processed for the invoiced value of the stock returned, less a $20.00 charge for administration, handling and storage, or 25% of the invoiced value of the materials returned, whichever is the greater.
Returns due to incorrect customer ordering or
change of mind must be advised within 21 days of receipt of product, and return
must be effected within 10 days of receipt of the return approval.
No returns will be considered for products that are considered obsolete or outdated,
or for which site licences have been issued.
Multimedia toolboxes are not returnable for
credit unless they are defective.
The method of credit will be vary according to the payment method. A credit
card refund or cheque will be issued, depending upon the method the customer
used to purchase the goods.
Privacy and Security
Our site uses an online ordering system for customers to purchase products and services. We collect contact and payment information which is necessary to process your order.
This site uses a secure server which provides 128 bit encryption for all orders and credit card details sent to us over the Internet.
Once your credit card payment has been processed, all credit card details will be deleted from the server.
We also use the contact details gained through the ordering process to provide specific information that is important to users of our products, such as to alerting you to product updates, reviews and forums.
Previewing of products/ products on approval
Customers are able to preview products to assess their suitability. The following conditions apply:
Full payment of the total price of the materials must be received prior to the products being dispatched to the customer.
The customer must apply to us for approval to
return unwanted products within 21 days of receipt, and all returned products
must be received by us within 10 days of this approval being granted.
All products are to be returned at the customer’s expense.
All products must be received in clean, undamaged condition or return will not
be accepted.
In the event that the products are returned, we will retain $20.00 or 25% of
the value of the goods returned, whichever is the greater.
Copyright
We publish and distribute under exclusive license arrangements materials which are copyright to various organisations.
Details on the reproduction rights in relation to resources and non-endorsed components of training packages are provided in each publication.
In general, the purchase of Training Packages and Support Materials allows them to be used by trainers and teachers as well as allowing for unlimited reproduction for teaching purposes. No materials can be made available for hire or re-sale to third parties, including the reproduction and sale of materials to students, without permission in writing from the copyright holder.
Insitutions should also ensure that they meet the requirements of the Copyright Act 1968. For more information, contact the Copyright Agency Limited (CAL) Ph: (02) 9394 7600 or email: licence@copyright.com.au
Proof of Purchase
All customers are advised that, for purposes of proof for registration as a RTO (registered training organisation) submission of a valid invoice or packing slip showing details of the product is adequate.
We will provide a letter upon request to assist applicants or registration as training organisations or for accreditation should the proof of purchase not be available or acceptable. Letters of validation are only available to purchasers of products.
Customers should note that authority to conduct and registration of providers is the responsibility of state and territory recognition authorities.
International Customers
All prices are provided in Australian dollars, inclusive of postage, handling and GST. Our catalogue includes national products, copyright to a range of different organisations, developed for use within Australia.
Overseas orders are fulfilled within the following guidelines:
International orders must be entered via our website: www.macquarieinstitute.com.au/shop. Customers purchasing materials outside Australia will be charged an international surcharge and additional international delivery costs. To obtain details of these costs, please contact us.
A minimum total order charge of A$150.00 is applicable.
Pre-payment must be received, via bank cheque or credit card (MasterCard, Visa).
Payment must be in Australian dollars.
All products will be packaged and delivered to the customer's street address
by our nominated international courier.
No international orders are returnable for credit unless the goods are faulty
or have been incorrectly supplied by us.
Shipping to New Zealand is $15-$35 for less
than 20kg and depends on weight and insurance cost