Consulting, Training and Development Services

Macquarie Institute assist organisations to achieve excellence and improved bottom-line results. We offer world-leading training and consulting programs aimed at developing new levels of individual and organisational performance. Our programs educate, inspire and enable individuals at a personal level whilst building a sense of community and teamwork. We live today in a technologically-challenging and competitive business culture. Building effective teams within businesses and organisations can differentiate one company from its competitors. As team members become more self-directed and goal-oriented, companies improve quality and productivity and build stronger and more lasting work relationships with their employees and customers

Each of our programs has been selected and developed to assist in expanding the individual and organisational vision and performance of the people that drive a business. Our programs are successful in facilitating internally motivated and inspired individuals, teams and organisations.

Workplace Consulting, Training & Coaching Applications:

• Organisations of all sizes
• Hospitals
• Education sector and schools
• Fitness and health-care applications

Our training and consulting services go hand in hand to offer our clients customised or off the shelf- support in the most cost-effective and efficient manner. We have a team of experts who are able to develop and customise solutions to the needs of organisations. Our 3 main channels to market are WWS Training & Consulting Company, The HeartMath Education & Research Company, and the Macquarie Institute. These organisations provide training and facilitation to gain outcomes involving improved culture and teamwork, improvements in communication, productivity, and customer service; and greater individual and team performance. At the same time our processes can facilitate health improvements, and stress reduction in the organisation and the individual. Our business units offer expertise to suit personal and organisational needs. We tailor our solutions and training to the needs of the client organisations.

We look after your technology, we look after your networks, and importantly we look after your business through productivity improvement and workforce development. We offer hard skills and soft skills training to all sectors for:

• Management
• Team
• Individual

We provide a range of customised training to suit your needs including technical training, safety training and organisational development training. Our expert educators can design a program to suit you-- or simply specificy an off-the shelf course.

Special Workplace Training Available

Over the last few years in Australia we have trained a number of psychiatrists, psychologists, general practitioners, consultants, organisational developers, educators, and so on. Some of these are represented on our advisory board.

In addition to our own program development team these expert associates are available to provide their expertise to the clients needs. We have a network of professionals in various regions, numbering more than 15 available in their fields of expertise.

Workshops and courses we offer include:

Corporate Culture work
Contact Centre Applications
Customer-facing front line workers
Adversity Management
Change Management
Conflict Resolution
Anger Management
Teams in Trouble
Communication Development
Creativity and Innovation
One-on-one counseling
OH& S applications
Safety Applications
Innovation for Supervisors
Operational Management for Supervisor
Counselling Skill
Restoring Customer Faith
Conflict
Negotiation and Mediation
Meditation,
Managing Psychological Stress Claims
Working With difficult People
Bullying in the Workplace
Dealing with The Inner Child (2 day workshop-residential)
Fear and Anxiety
EAP.

Our Programs are flexible and widely applicable Our services can be divided into broad categories:

1. Stress Management programs

2. Resilience courses and

3. Peak Performance Courses

4. Leadership and Culture Development
5 . Audits & Assessments (360 degree, Psychometric and/or physiological )
6 . One-on-One tailored Executive coaching programs
7 . Team Building & Team Coaching

Key Courses and tools in Resilience, and Stress Management using Inner Quality Management® and HeartMath®

Based on more than a decade of research and experience in human performance, biomedical and social-science research HeartMath® programs have earned a unique position globally in the training and consulting fields. HeartMath LLC (USA), and The Institute of HeartMath (USA) have developed innovative approaches and tools to facilitate higher levels of performance. Through our association with them we offer their full range of training programs, coaching programs, interactive learning systems and assessment services.

In case studies across UK, Europe And North America involving organisations such as Royal Dutch Shell (Oil), Motorola, and Hewlett-Packard to name a few, profound and sustainable shifts have occurred in workplace effectiveness and organisational health. Bruce Cryer President of HeartMath and the co-author of From Chaos to Coherence says, "Our research indicates that the next level in human efficiency and productivity will come through learning about the inner environment of technology of one's own system, a process we call Inner Quality Management® (IQM®)."

HeartMath programs like the IQM, are based on the Institute of HeartMath's published research which has appeared in peer review journals such as the Integrative and Behavioural Science, American Journal of Cardiology and Stress Medicine.

Client case studies have shown that teams who learned and practiced HeartMath methods for reducing the mental and emotional stress experienced more physical energy, mental clarity, they felt happier and more peaceful. They also experienced less depression, anxiety and anger, as well as less fatigue, sleeplessness, tension, body aches and indigestion.

More Effective Approaches to Workplace Challenges

Many approaches, such as standard motivational programs, exercise and fitness programs, and time management techniques, have been implemented over the past fifteen years to help people cope with increased challenges and pressures in the workplace. Although there have been some benefits realised from these programs, most have not resulted in the desired outcomes, and the level of stress experienced by workers has continued to rise. The proportion of workers who reported feeling “highly stressed” more than doubled from 1985 to 2000.

While most of the adult population reports experiencing personal or emotional problems in the course of a year, about 50% of these people say that they are unable to solve their problems and about one third state that they are unable to do anything to make their problems more bearable. While situations, encounters or events may seem intrinsically "stressful," it is truly how an individual perceives and reacts to an event that determines whether or not the stress response is activated. The main limitation of most stress-reduction approaches now in use is that while helpful, they do not target the real source of people's stress, enabling them to transform their perceptions and reactions to potentially “stressful” situations in the moment they occur.

HeartMath techniques can be used to transform the physical, mental and emotional effects of stress in the moment in which they occur. Optimal conditions for high performance are re-established. HeartMath tools also clear the way for new learning and new initiatives. They assist with balance and coping with workplace challenges and help to allow new higher levels of performance and creativity to arise.

Leadership

What do /Directors/ senior Management/ Owners/ Shareholders want to ultimately achieve? What is the vision of the business/ department?

Does the Corporate vision support the present business environment? Does it also lead toward an optimum business culture? Our globally-recognised leadership programs assist in raising the view and vantage point and enable new levels of performance.

Audit /Assessment Tools

We offer advanced assessment tools for a range of valuable functions within the organisation. We offer psychometric assessments as well as a unique range of physiological assessments designed to screen and qualify those at some higher risk of health-challenges. Our assessment technology spans the spectrum from recruiting through to the sales and marketing function and includes personal and organisational measures, either anonymously or peer-reviewed. We are able to provide a full turn-key assessment system which if desired can be web-enabled and automated to allow national or global roll-out and data-retrieval. The psychometric assessments are designed to be quick to complete, thus gaining support from all concerned. Priceless data and analyses can be gained in very short time periods.

Our confidential needs analysis can be used for a variety of purposes, from developing a new corporate or departmental vision, identifying and providing solutions to current issues, developing a project plan, or the impact of a new marketing initiative. We offer a totally flexible yet powerful service.

At the end of the process a report of all discussions, ideas, issues and thoughts is compiled and presented. This report can then be used in subsequent follow up meetings to continue the change and development process.

One-on-One Executive Coaching

There are many definitions of Executive Coaching. Essentially Executive Coaching is a highly personalised and effective form of learning. It involves understanding and capitalising on an individual’s strengths as well as recognising and reconciling and overcoming his or her weaknesses.

An Executive coach can be a catalyst for enhancing performance. A coach stimulates and challenges the individual to adopt new strategies and behaviours to cope with new demands. Major classes in Executive coaching include:

Our programs are continually researched and updated. This ensures that they remain the most advanced and effective available.

Clients: What do they say about our programs

In an interview with the Sunday Times of London, Dr. Graham Bridgewood, Chief Health Adviser for Royal Dutch Shell, commented about the HeartMath IQM program. "The background physiology and the science underpinning this technique are absolutely sound, which is why we went ahead with pilot studies at Shell. I don't think the science is new, but getting it to work with individuals, and particularly with technical people, is."

Carol Mortimer, Director of Health Care with Hewlett-Packard in the UK told the Sunday Times that the IQM program and techniques made an amazing difference to team morale. Before the program, 46% said they often felt exhausted. After the training, this figure fell to 9%!

A California state agency pilot project involving 161 staff revealed that after the HeartMath training there was a 75% (from 12% - 3%) decrease in the number of people reporting feelings of depression often or most of the time. Before the program, 48% of the participants reported they feel energetic often or most of the time. After the HeartMath program that number jumped to 61%.

A study at Motorola also showed significant and beneficial shifts in the participants. Before the HeartMath program 25% of the study participants had high blood pressure levels. After only six months of using HeartMath techniques they all had normal blood-pressure levels, and no conventional medical interventions had been used.

Diane Ball, RN, BS, MSEd, team leader of cardiopulmonary rehabilitation at Delnor-Community Hospital, in Geneva, III. Ball learned the concept at a weekend seminar and through reading HeartMath's books. Now, she's teaching her colleagues and patients the same concept, which is studied by affiliated research-dedicated Institute of HeartMath. Currently, Delnor is rolling out the program to patients and staff. The staff really appreciates that the hospital cares about them," said Ball. "The hospital gives them a whole day paid to learn the techniques. The software is just there as a reinforcement”

For more case studies, research and applications please contact us ( or see our studies and links page)

For consulting, coaching or training/ development programs in Australia / New Zealand please phone 612 9412 2500 or contact info@macquarieinstitute.com.au